Invisible Innovation: Process Improvement for Customer Experience
Presented by
Lynn Hunsaker, Head of ClearAction
About this talk
Customer experience management exacts a balance of substance and sizzle. Over-focus on delighting customers and escalating customer issues tends to create process inconsistencies, with high costs and temporary gains. Learn how companies successfully improved and innovated business processes for long-lasting customer experience benefits. See https://clearaction.com
Tips for customer focus and profitability, preventing customer hassles, high ROI on customer data, earning positive word of mouth, and building customer loyalty. https://clearaction.com…