Change Management: Strategy Execution & Ongoing Results

Presented by

Lynn Hunsaker, Head of ClearAction Customer Experience Consulting

About this talk

All good ideas have their limits in implementation, unless you manage barriers and incentives among your stakeholders. For customer programs, lack of cooperation across organizations is a momentum inhibitor for more than half of businesses, according to Forrester Research's February 2009 report, Obstacles to Customer Experience Success. Find out how to use change management tools to build buy-in, enthusiasm, and breakthrough results.

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