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Introducing Radical Incident Reduction: The 40-40-40 Program

Regenerate your IT initiatives with an exciting program targeted to reduce incident volumes and service outages! The 40-40-40 Program is a fast paced attention getting program that targets a 40% reduction in incident counts, 40% reduction in resolution times and a 40% increase in support staff skills for getting to root causes and eliminating the incidents they cause.

This session will cover how the program works, how it was used in a large IT organization, the challenges and the successes. At the end of this session, attendees will walk away with a programmatic approach for addressing their own IT issues and challenges.
Recorded Jun 19 2014 38 mins
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Presented by
Randy Steinberg, Principal, Migration Technologies
Presentation preview: Introducing Radical Incident Reduction: The 40-40-40 Program

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  • Title: Introducing Radical Incident Reduction: The 40-40-40 Program
  • Live at: Jun 19 2014 4:00 pm
  • Presented by: Randy Steinberg, Principal, Migration Technologies
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