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How IT Operations Analytics Predict and Prevent Service Outages

Reacting to performance thresholds is not enough. To ensure your mission critical applications are always available 24X7, you must also prevent outages by predicting problems before they become service impacting. IBM IT Operations Analytics solutions analyze the terabytes of big data from your IT operations. These solutions turn your data into understandable, relevant information that provides insights that you can act on immediately. Come learn how you can use these insights to predict outages before they occur.
Recorded Jun 17 2014 48 mins
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Presented by
Steve Smythe, IBM Analytics Market Segment Manager
Presentation preview: How IT Operations Analytics Predict and Prevent Service Outages

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  • Engage End Users in ITSM Initiatives to Create Raving Fans Nov 16 2017 6:00 pm UTC 45 mins
    Pam Erskine, Principal Consultant & IT Transformation Strategist
    Every end user in your company plays a part in successfully helping IT adopt new best practices such as ITIL, SIAM, DevOps, etc. They use the new functionality that it delivered. They experience the delay in resolving a problem. They use a workaround when the IT service isn’t available. The end users are the ultimate beneficiaries of your services. Ignore them when you are implementing best practices and you’ll diminish the value of your initiative. Embrace them and you will improve customer satisfaction and your return on investment. In this session, we’ll explore how you can engage your end users to achieve a stronger result and create raving fans!
  • ITSM AS A SELF-SERVICE Nov 16 2017 4:00 pm UTC 60 mins
    William R. Harrison, Managing Director / ITSM SME, WRH ZSERVICES, LLC
    IT Service Management

    Utilizing automation toolset features to maximize Self-service commitment --- driven through customer facing process standards that is intended to:

    1- Ensure client / customer engagement, and;
    2- Create ease of management, for the IT business, for those who are consuming the support & services of your organization.
  • SIAM – Where are we now? Nov 15 2017 1:00 pm UTC 45 mins
    Steve Morgan, IT Service Management, IT Management and SIAM Consultant, Syniad IT
    Service Integration and Management (SIAM) has been prevalent in the industry for a number of years. As more and more organisations look to adopt SIAM strategies, how is the concept of SIAM evolving? What are the key developments which customers should be considering in their SIAM programmes and what are customers demanding from the service provider community?
  • Engaging Asset and Configuration Management for the Internet of Things (IoT) Nov 14 2017 4:00 pm UTC 45 mins
    Anthony Orr, ITSM Best Practice Director, ITIL 2011 Author, Samange
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  • Using COBIT to Enable Continual Improvement of ITSM Processes Sep 21 2017 5:00 pm UTC 45 mins
    Pam Erskine, Principal Consultant & IT Transformation Strategist
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    of The Authentic Service Lifecycle in relation to DevOps
    concept, and what the term Value Visibility means and why its
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    We will also go over the three fundamental building blocks of
    transformation to achieve the right collaborative model for
    your business.
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    SACM is even more relevant today as it was before. As the world changes also SACM needs to develop. Welcome to hear fresh thoughts about hoe to manage the core information that your IT Service Management runs on.

    Presenter's bio:
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  • Finding opportunities for ITIL automation Sep 20 2017 3:00 pm UTC 45 mins
    Anthony Orr, ITSM Best Practice Director, ITIL 2011 Author, Samange
    Adopting ITIL in many organization does not always work out as planned. There are organizations that try ITIL and say "ITIL is not for them". I say ITIL is for every organization. No organization has to adopt ITIL in it's entirety. Adoption does not mean apply ITIL concepts or technology and keep doing what you have been doing. Change needs to happen and one of the key elements of change is automation applied to the process areas. In this session, Anthony will explain common challenges and how to automate ITIL for service performance enhancement.
  • Your Service Desk from Meek to Magic Recorded: May 19 2017 46 mins
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    About the speaker:

    Damian has worked in the IT Industry for over 25 years, including the last 8 years as Director of IT & Service Delivery in the UK for one of the largest global SI’s (the $13bn turnover NTT DATA). Damian has transformed the Service Operations of NTT DATA and a number of other leading organisations.
  • Operational Technology & IoT Help Move Monitoring Closer to Users Recorded: May 18 2017 48 mins
    Ryan D. Schmierer, Principal Consultant , RS Consulting NW
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  • Panel: How a Digital Business Model will Impact IT Service Management Recorded: May 17 2017 59 mins
    Matt Hooper, Tom Catalini, Carlos Casanova, Marcel Shaw
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    - Matt Hooper
    Digital Transformation expert, author, podcaster, blogger, & Twitter addict, Matt Hooper is an engaging international speaker on agile business management, leadership, technology, & customer service. His 20+year career has taken him from help desk analyst to CIO. An active member of the ITSM, DevOps, & Agile communities @Vigilantguy

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  • Title: How IT Operations Analytics Predict and Prevent Service Outages
  • Live at: Jun 17 2014 3:00 pm
  • Presented by: Steve Smythe, IBM Analytics Market Segment Manager
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