Integrating UX and behaviour in effective Service Design

Presented by

Dave van Herpen, Mgmt Consultant, Sogeti; Andy White, GM and EVP, EasyVista; Toby Moore, ITSM Specialist, Servicedesk360

About this talk

In this panel discussion, industry experts will discuss service design and behaviours involved. Speakers will explain the user experience and how this can be addressed during service design as well as managing and changing behaviour of users, customers and IT professionals to optimise the e2e service experience. They will also discuss how can movements like Agile, Lean and DevOps support this changing mindset for better service design?

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