ITSM in 2020 - Three Key Projects for Your Five Year Plan

Presented by

Marcel Shaw, Technical Blogger at marcelshaw.com

About this talk

The landscape of IT Service Management is rapidly changing unlike anything we have previously witnessed. This session will explore IT trends such as mobility, cloud, IoT, ITAM, social media, B2B, analytics, and how they will affect Service Management over the next five years. Learn how three key projects will help organizations keep up with increased Service Management demand despite shrinking IT budgets.

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