Delivering on the Promise

Areas of Focus to Create a Successful SACM Practice

For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:

- Provide robust reporting for audit and regulations
- Promote and maintain confidence in the quality of CMS data
- Provide ITSM users with the information they need, when they need it

Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.

This Vivit SIG Talk session will feature 2 speakers who will share their vast knowledge and experience on SACM Practice and Micro Focus Operations Bridge. Vivit is excited to present this informative SIG Talk on these important topics.
Shown below is an outline of the agenda and topics:

Speaker: Bill Curran
Areas of Focus to Create a Successful SACM Practice: For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:
- Provide robust reporting for audit and regulations
- Promote and maintain confidence in the quality of CMS data
- Provide ITSM users with the information they need, when they
need it

Speaker: Kulvinder Singh
Leading The Intelligent Operations with Micro Focus Operations Bridge (OpsBridge): The management of IT Operations in a dynamic and highly scalable MSP environment can be difficult. With the right partner and strong expertise, you can be helped to lead in the “New”. Join Kulvinder Singh from Accenture as he discusses the deployment of OpsBridge as standard within their MSP Platform. Learn the objectives, scope, methodology, and results of their deployment, as Accenture continues to scale and mature this capability with the increasing number of their clients.

Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.

This webinar is part of BrightTALK's Ask the Expert Series.

If you work in IT Service Management, you need to hear what James Finister has to say about monitoring and metrics tools and best practices.

James will answer questions about:
Why metrics and monitoring is so important
The opportunities they provide
What data to track so that you know the truth about the health of your IT service
How to monitor metrics to drive business value
Which data patterns are good - and which are bad

Audience members are encouraged to send questions to the expert, which will be answered during the live session.

Shown below is an outline of the agenda and topics:

Speaker: Mark Ford
Integrate your SDLC Tools Quickly and Easily with Tasktop Hub: Integrating your Micro Focus tools with other SDLC tools can bridge gaps and facilitate far better communication paths than emails and excel sheets alone. Sure, it would be great to have everyone under the same umbrella, but that’s not always the reality we live in. So why not allow other teams to work on the same Micro Focus ALM Requirement, Test, or Defect from their own SDLC tool? I’ll show you how you can set up a basic Defect synchronization between Micro Focus ALM and Atlassian JIRA for example in as little as 5 minutes using a product from Micro Focus partner Tasktop called Tasktop Hub
.
Speaker: Arvind Namasivayam
Tips and Tricks of Installing, Administering and Using Micro Focus Mobile Center: In this segment you will be introduced to a quick overview on Micro Focus Mobile Center. Arvind will explain some o the challenges that he faced while installing the tool. He will also share valuable tips and tricks on effectively implementing and using Micro Focus Mobile Center.

Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.

Integrate your SDLC Tools Quickly and Easily with Tasktop Hub

Integrating your Micro Focus tools with other SDLC tools can bridge gaps and facilitate far better communication paths than emails and excel sheets alone. Sure, it would be great to have everyone under the same umbrella, but that’s not always the reality we live in. So why not allow other teams to work on the same Micro Focus ALM Requirement, Test, or Defect from their own SDLC tool? I’ll show you how you can set up a basic Defect synchronization between Micro Focus ALM and Atlassian JIRA for example in as little as 5 minutes using a product from Micro Focus partner Tasktop called Tasktop Hub.

Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.

Best Practices of Installing, Administering and Using Micro Focus Mobile Center

In this segment you will be introduced to a quick overview on Micro Focus Mobile Center. Arvind will explain some of the challenges that he faced while installing the tool. He will also share valuable tips and tricks on effectively implementing and using Micro Focus Mobile Center.

Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.

Five years have passed since the BrightTALK panel discussion ‘ITSM in 2013 and Beyond: Everything You Need to Know in 55 Minutes’. This is a reflection on the longevity of these thoughts and a sneak preview of new research about the foundational movements that you should be aware of, and apply more often.