Engage Your Users with Self-Service

Presented by

Gerald Beaulieu, Sr. Product Marketing Manager, ServiceNow & Josh Donelson, Sr. Manager, Business Development, Okta

About this talk

Who says submitting an IT request or onboarding an employee has to be a painful process? Done right, an IT self-service portal enables users to easily submit issues, request application access, collaborate and track progress in seconds without picking up the phone or sending a single email. Turn service requests into a delightful experience and become stars across your organization. Discover how to achieve self-service excellence for your organization. Attend this webinar and learn: • How to enable a consumer-like experience across IT and throughout your organization • Tips for how to share information through a centralized knowledge base and social collaboration · Techniques to significantly reduce the volume of incoming calls, cost-per-incident, and time-to-resolution · Methods to automate application access, on-boarding and off-boarding processes to increase user efficiency

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (448)
Subscribers (97459)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.