4 Steps to Business IT Alignment

Presented by

Hank Marquis:Practice Leader, Business Service Mngmt, Global Knowledge

About this talk

Business IT alignment is the #1 goal cited by IT managers year after year, yet it is seldom achieved since it remains at the top of the list. Why? Many IT Service Management (ITSM) projects also fail – at times spectacularly. Again, why? The reasons for both, and how to succeed, are the topic of this webcast. My presentation “4 Steps to Business IT Alignment” describes the pragmatic four key steps required to succeed with ITSM: 1) define your IT services 2) value your IT services 4) measure your IT services and 4) justify resource allocations. Following this easy to grasp explanation you can work to see improvements in as little as 30 days.

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