Walking down the ITSM Road(map)

Presented by

Richard Josey, Solution Architect, Edge Service Management by Unisys

About this talk

What is the 'right' way to approach an ITSM implementation? How do we make valuable improvements and make them stick? How do we bring people along with us on our journey? With the aid of roadmaps, clear vision, the right amount of planning it is possible to bring about significant improvements taking a transformational or evolutionary approach. In this session Richard Josey will provide insight as to the key considerations to be thought about at the outset and how to walk the walk along an ITSM journey.

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