Richard Josey, Solution Architect, Edge Service Management by Unisys
About this talk
What is the 'right' way to approach an ITSM implementation? How do we make valuable improvements and make them stick? How do we bring people along with us on our journey?
With the aid of roadmaps, clear vision, the right amount of planning it is possible to bring about significant improvements taking a transformational or evolutionary approach. In this session Richard Josey will provide insight as to the key considerations to be thought about at the outset and how to walk the walk along an ITSM journey.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…