Martijn Adams, General Manager, EMEA ITRP Institute
About this talk
Implementing an ITSM tool; Tips, Tricks, Failures & Best Practises based on 15 years of implementation experience. For more than 15 years I have been involved in ITSM tool implementations at many, many different organisations and with many different ITSM tools. Join this presentation to learn from 15 years of failures, successes, mistakes and great ideas!
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…