Pitfalls of ITSM Tool implementations

Presented by

Martijn Adams, General Manager, EMEA ITRP Institute

About this talk

Implementing an ITSM tool; Tips, Tricks, Failures & Best Practises based on 15 years of implementation experience. For more than 15 years I have been involved in ITSM tool implementations at many, many different organisations and with many different ITSM tools. Join this presentation to learn from 15 years of failures, successes, mistakes and great ideas!

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