Best Practices for Adopting ITIL into an ITSM Solution

Presented by

Marcel Shaw, Technical Blogger at MARCELSHAW.COM

About this talk

Best practices for designing, improving, delivering, and managing IT Service Management (ITSM) solutions are typically defined by the ITIL framework. Most ITSM solutions can be designed to meet ITIL recommendations; however, many organizations are still struggling to follow ITIL processes. This session will discuss best practices for adopting ITIL processes into an ITSM solution.

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