Cloud and Service Management - Friends or just Collaborators?

Presented by

Ivor Macfarlane & Bill Whelpley, IBM

About this talk

By the very nature of technology, IT needs to understand, embrace and adopt innovations and deliver benefits by using them effectively. We are very good at embracing new ideas ... some of the other aspects need attention. Sometimes it is just, “keeping up with the Joneses”, in other cases, the latest new hyped-up technology idea is essential to a company’s survival. Ability to differentiate between the two is important but not enough. It is also necessary to take the right action; including ensuring processes and understanding are in place to enable the technology to deliver real benefits. Many of the new ideas and innovations are loud, hype-laden and what Gartner calls ‘disruptive’ – they fundamentally change our way of working, even our way of life. Adopting the Internet is the prime example; cloud computing is the latest disruptive technology. It will impact everyone and likely become the norm once the trailblazers have shown it is safe. In fact, Cloud computing is widely seen as the inevitable next step in IT evolution. Other key elements to effective and economical IT evolved more slowly, starting with recognition of existing issues and approaches, becoming pervasive and universally accepted almost imperceptibly. Service Management reached us that way, deriving initially from recognition and formalization of existing good sense. Despite their very different beginnings and being perceived in different ways, viewing them as distinct and separable is a mistake. Hollywood learned a similar lesson: amazing CGI technology still needs integrating with a good story to make a good film. Cloud computing comprises familiar IT building blocks like virtualization, provisioning, on-demand IT. Companies who embrace cloud computing successfully will also recognize its intricate intimacy with service management. Join featured IBM Speakers Ivor Macfarlane, IBM Corporation - Tivoli Software& William Whelpley, Principal, IBM Global Services

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