Successful BSM in a Virtualised World

Presented by

Alastair MacKenzie, Director, FireScope

About this talk

How can you be successful with Business Service Management when more and more of the IT infrastructure is virtualised and is often based on a Service Oriented Architecture? How can you ensure that appropriate SLA and OLA metrics are agreed even when the agreement might be with a third party? FireScope will discuss Business Service Management best practice and our experience based on customer case studies. Alastair has more than 20 years experience in the IT Industry holding management positions with Northgate Information Solutions, OpenText and IBM prior to setting up FireScope’s European operations in 2009. MacKenzie holds a BSc in Computing Science, Operational Research and Statistics and is a member of the IT Service Management Forum.

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