Commoditizing ITIL

Presented by

Andrew Brummer, Head of Partner Network EU, ICCM

About this talk

The ITSM Knowledge worker and why the way we have deployed ITSM tools is the past will become a thing of the past. Facing some brutal realities that were first introduced in the 1880’s regarding the manual worker, and why the same disciplines are true for the knowledge worker today. Andrew Brummer will address why it is so important that Knowledge workers seriously consider how they invest themselves, the brand they create for themselves, the value they contribute to their companies and what they should be demanding from the vendor industry.

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