Establishing CM on a Newly Deployed Application Environment

Presented by

John Hardesty, Change Manager, Ricoh Europe PLC

About this talk

The establishment of a Change Management process can be very complex and involved when the scope includes a newly implemented Application environment for a company. The transition from a project oriented management structure to a support oriented management structure for a new application environment – including the systems that provide support to the application environment – always has an interesting impact on the Change Management. The case study described the establishment of a Change Management process onto a new Application that is supported both by internal and external – 3rd party vendors – and all of the related issues that occur. John Hardesty has been fulfilling the role of IT Change Manager for different organisations since July 2002. Each company role has been a challenge and involved different areas of IT Operations.

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