Demystifying Cloud Contracts, Unicorns and ITSM

Presented by

Lance Wallace, CTO, Plexent

About this talk

Designing an IT service strategy and trying to decipher what should go into the contract with your cloud providers? This session will cover considerations on this including: •SLAs •Hand-off processes •Ensuring capacity •Validating compliance adherence •Roles and responsibilities (ex: will the vendor be on your CAB?) •How do you make it all work and provide world-class services Trying to make it work together doesn’t have to be mythology. Come participate in cracking the code!

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