Business Service Management – Putting a Business Lens on IT

Presented by

Swen Conrad, Marketing Director, IT Optimization, SAP America Inc.

About this talk

Technical and organizational advances in business applications and resources respectively are doing what virtualization has done for computer hardware: Giving it the flexibility to maximize its usefulness. To turn this flexibility into a true business benefit, we have to avoid what in many cases was the result of hardware virtualization: The uncontrolled growth of virtual machines caused by a lack of oversight and management! This highlights the importance of BSM. It provides necessary IT oversight and management by aligning supply (IT resources) to demand (business priorities) following commercial principles. Especially these commercial principles will drive maximization of IT business contribution and will move us closer to managing IT like a business. The presentation will explain the need for BSM, what BSM is, how it relates to Virtualization and why many CIOs consider BSM to be the future of IT Management. Learn how process and priorities must be integrated in order for BSM to be successful.

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