ITSM Implementations - Patterns, Trends and Lessons
In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation. Additionally, Dhiraj presents the following six key lessons learned thru his years of extensive experience in ITSM implementations.
1.Adoption OVER Invention
2.Process AND Tools
3.Integration NOT Siloed Optimization
4.Continuous Improvement NOT Perfection
5.Benchmark against Peers and
6.SCOPE, SCOPE, SCOPE
1.Adoption OVER Invention
2.Process AND Tools
3.Integration NOT Siloed Optimization
4.Continuous Improvement NOT Perfection
5.Benchmark against Peers and
6.SCOPE, SCOPE, SCOPE
Recorded
Jun 10 2010
48 mins
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Presented by
Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
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- Title: ITSM Implementations - Patterns, Trends and Lessons
- Live at: Jun 10 2010 4:00 pm
- Presented by: Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
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