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ITSM Implementations - Patterns, Trends and Lessons

In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation. Additionally, Dhiraj presents the following six key lessons learned thru his years of extensive experience in ITSM implementations.
1.Adoption OVER Invention
2.Process AND Tools
3.Integration NOT Siloed Optimization
4.Continuous Improvement NOT Perfection
5.Benchmark against Peers and
6.SCOPE, SCOPE, SCOPE
Recorded Jun 10 2010 48 mins
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Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
Presentation preview: ITSM Implementations - Patterns, Trends and Lessons
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IT Service Management

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  • Title: ITSM Implementations - Patterns, Trends and Lessons
  • Live at: Jun 10 2010 4:00 pm
  • Presented by: Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
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