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Deciphering Service Portfolio Management

Join Ian Clayton as he deciphers the myths and uncovers the truths of Service Portfolio Management
Recorded Jun 16 2010 45 mins
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Presented by
Ian Clayton, Principal, Service Management 101
Presentation preview: Deciphering Service Portfolio Management

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  • Future of ITSM: without “IT”, “S” or “TS”? Nov 29 2018 4:00 pm UTC 45 mins
    Mark Smalley, the IT Paradigmologist and DASA Global Ambassador
    With all this sexy Digital Transformation, Agile and DevOps stuff going on, good old IT Service Management is in a bit of a rut. Somewhere far from the business in the bureaucratic basement, still waging (un)civil IT wars with their archenemies, the evil developers. The IT Paradigmologist explores three escape routes: enterprise-oriented service management, broader but technology-centric IT management, and user-oriented information management. Or staying put and going digital?
  • Re-Thinking ITSM Strategy Nov 15 2018 6:00 pm UTC 45 mins
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  • Three Movements in Service Management: ITSM in 2019 Nov 15 2018 1:00 pm UTC 45 mins
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    This webinar will cover the new edition of ISO/IEC 20000-1, VeriSM and the new ITIL 4, and will show the merits of each movement, comparing them and demonstrating that whilst not mutually exclusive, each has their own specific merits.
  • Why You Need ITIL in your Digital Transformation Strategy Nov 15 2018 11:00 am UTC 45 mins
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    ITIL helps you maximize the potential of your digital services and ensures you keep ahead of business demand by giving you a framework of how to adapt your processes, organisation and culture.

    In this session, learn from industry leader John F McDermott of HPE how ITIL can keep you agile, adaptive, and responsive - ensuring you create value and are a pioneering and enabling facilitator of IT and its associated services.
  • ITSM Frameworks, Falseworks, and Scaffolding with the former head of ITIL Nov 14 2018 1:00 pm UTC 45 mins
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  • Choose your practice, practice your choice! Nov 14 2018 11:00 am UTC 45 mins
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    As Stephen Covey said “There are three constants in life... change, choice and principles”

    Recent years have seen an explosion of different service management practices, leaving organizations confused about the best way forward. What is the best approach for building a service management model?

    Michelle Major-Goldsmith and Simon Dorst will discuss the basic background, benefits and pitfalls of common ITSM practices like ITIL, SIAM, Agile and VeriSM. Focus will be on a clear distinction of what each of these practices brings to an organisation and provide some advice on both where to start defining a service management model and how to consider integrating the latest best and enabling practices as they evolve.
  • SIAM in the Cloudy world Nov 14 2018 9:00 am UTC 45 mins
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    You want to benefit from cloud. You want to benefit from Agile, ITSM and DevOps. You want to save money. You create a programme and move your services and applications to some cloudy world. Whether it is hybrid or all someone else’s have you considered the impacted on your overall processes, all of your internal staff, your customers, regulators and suppliers?

    We find that many consider some of these but few look at the entire spectrum. Cloud is a great thing, especially when viewed from the lens of integrating your service with great management (SIAM). Please join Steve Morgan, Director SynaidIT and SIAM-ITSM coach & mentor, and Daniel Breston, Principal Consultant Virtual Clarity & DevOps ITSM blender, as we discuss (argue) the good, bad, great of SIAM in the Cloudy world.
  • ITSM and SecOps: A Critical Intersection Nov 13 2018 6:00 pm UTC 45 mins
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    IT service management (ITSM) is evolving rapidly as more and more enterprises pursue digital transformation. At the same time, cyber security threats are growing in number, sophistication, and impact on the operations, revenues, and reputations of victimized companies. Meanwhile, at too many companies, service and security management are still operating in separate silos, with cooperation happening only after a threat becomes a successful breach.

    How best to move to a structure in which service and security management are integrated, proactive enablers and accelerators of your business?

    At many companies, this is one of the goals driving an increased focus on security operations, or SecOps. But there are technological, cultural, and organizational challenges to your efforts to bring IT service management and security management closer together.

    Join Industry experts Michael Dortch, Mike Bombard for a stimulating and informative discussion of these challenges and how companies are addressing them successfully. You’ll learn things you can do now to improve both service and security management at your company.
  • PANEL: Cloud-Based ITSM - Where is it going and what can it do for you? Oct 30 2018 4:00 pm UTC 60 mins
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    Join leading experts in ITSM as they discuss the opportunities and challenges of Cloud-based IT Service Management.
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    Another exciting Quality and Testing SIG Talk focused around Micro Focus LeanFT will feature speakers from Germany and the United Kingdom. Both of these experts will share their knowledge and experience with Micro Focus LeanFT and how it can be combined with your existing Selenium test automation as well as how it can enable Intelligent Automation (IA).

    Speaker: Daniel Horn
    Combining Micro Focus LeanFT with your Existing Selenium Test Automation: Based on current market disruptors, we want to give an Introduction into Micro Focus LeanFT. Starting with a short Comparison of LeanFT and Selenium, the main topic will be the integration of LeanFT into existing Selenium solutions. At the end, we will give a few guidelines and ideas for using LeanFT in your projects.

    Speaker: Jonathon Wright
    Enterprise AIOps – Augmented Intelligence – Leveraging Micro Focus LeanFT to enable Intelligent Automation (IA): The dawn of Artificial Intelligence (AI) is upon us. Is your favorite test harness up to the job of testing AI platforms like Graph-based ML or Computer Vision? How can you practically start your journey towards Enterprise AIOps? Leveraging Micro Focus LeanFT to enable Intelligent Automation across Functional API, along with Security and Performance testing utilizing microcontainerization technologies such as Docker and Kubernetes, will help you achieve enterprise grade cognitive adaptive testing.
  • Mentoring for Success! A cost efficient and trusted solution Recorded: Aug 23 2018 61 mins
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    What is mentoring? What’s the difference between coaching and mentoring? Is mentoring relevant to my organization? What are the strategies and benefits?

    Mentoring is a cost efficient and trusted solution to many of the problems surrounding communication and staff development within an organization.

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    This session will seek to debunk the confusion and uncertainty that often surrounds a developmental mentoring role, outlining clearly the responsibilities of the mentor and mentee and highlighting what is to be avoided. Coaching techniques and their appropriateness will be investigated, alongside how to apply these in an agile environment, finishing with strategies on how to embed a mentoring scheme and the benefits for individuals, team and organization!
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    Join Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas and Andrea Kisfor an open, honest discussion about the opportunities, lessons and challenges found in a career in ITSM. From entering the industry, to forging a career and making a difference, this one-off panel discussion will explore all facets of being a woman in ITSM in 2018.
  • Q&T SIG Talk Series Ep. 19: Telemetry: Success for Agile, DevOps and SRE Recorded: Aug 14 2018 74 mins
    Todd DeCapua
    Telemetry: The essential ingredient to success with Agile, DevOps and SRE:

    Measurements, metrics and telemetry enable teams and organizations to deliver successful results with Agile, DevOps and SRE; in order to achieve speed, quality and automation targets with built-in performance, security and resiliency.
  • The Chicken and the Robot or: Why AI is not going to take over the world Recorded: Aug 9 2018 39 mins
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    There is a considerable hype about Artificial Intelligence (AI) and its potential impact on humanity. For some, it is the best thing since sliced bread, bringing eternal leisure and world peace; for others, it is doomsday accelerated, where humanity will either become extinct and machines take over the world or it becomes slaves to the robots.

    In this presentation, we will cover an overview of what AI’s capabilities are today, where it may lead us, and what we need to take into consideration in service management of AI. Furthermore, we will present a service management model that shows realistic perspectives on what AI’s capabilities can and cannot be. This leads to conclusions about whether AI is a threat to humanity or not.

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  • The Rise and Fall of the Empire - ITIL and Digital Transformation Recorded: Jul 19 2018 44 mins
    David Smith President Micromation Inc. VeriSM, ITSM, ITIL, Lean, Kaizen, ISO, TCO. Author – Implementing Metrics
    DT is altering the food chain! Is your ecosystem adapting fast enough?

    Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago.

    No sector or industry is immune or future proofed from what’s about to follow. Traditional big business and institutions are at risk of being displaced, becoming obsolete or made irrelevant.

    The pace of change is accelerating exponentially; are you adapting fast enough?

    What if - there was a new service management model that could help you tap into and leverage your current investments, methods and human capital to adapt more quickly.

    What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic?

    What if - this new service management model inspired innovation, creativity and outside the box thinking?

    Would it be worth the hearing about it?

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    In 45 minutes we’ll cover: 
    *How digital transformation is shaking things up
    *How ITSM is evolving to manage services in the digital age.
    *What’s VeriSM all about
    *What’s the new Business/IT ecosystem
    *What’s the new management mesh
    *How does governance enable innovation
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    Join this session to gain actionable insights and learn how you can get involved with upcoming ITIL content which will improve success for digital transformation at your business today.
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  • Title: Deciphering Service Portfolio Management
  • Live at: Jun 16 2010 8:00 pm
  • Presented by: Ian Clayton, Principal, Service Management 101
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