Change Management: Key to IT and Customer
Join Erik van Eeden takes you away to the Change Manager position, finding out what the work is, how you do it, what the concepts are and how you can focus on the customer and on the IT.
Erik has been ITILing from 1992 as Change Manager, IT-manager and Service Desk Manager. Erik is a master in Information Management, MBA and is co-author of 3 books. He brings his experiences from The Netherlands and USA.
Erik has been ITILing from 1992 as Change Manager, IT-manager and Service Desk Manager. Erik is a master in Information Management, MBA and is co-author of 3 books. He brings his experiences from The Netherlands and USA.
Recorded
May 17 2010
43 mins
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Presented by
Erik van Eeden, Service Manager, ISES
Erik van Eeden, Service Manager, ISES
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- Title: Change Management: Key to IT and Customer
- Live at: May 17 2010 9:00 am
- Presented by: Erik van Eeden, Service Manager, ISES
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