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Change Management: Key to IT and Customer

Join Erik van Eeden takes you away to the Change Manager position, finding out what the work is, how you do it, what the concepts are and how you can focus on the customer and on the IT.

Erik has been ITILing from 1992 as Change Manager, IT-manager and Service Desk Manager. Erik is a master in Information Management, MBA and is co-author of 3 books. He brings his experiences from The Netherlands and USA.
Recorded May 17 2010 43 mins
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Erik van Eeden, Service Manager, ISES
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IT Service Management

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    Join me, Daniel Breston, to discuss how ITSM is relevant in the world of cloud or fast technology services delivered by multiple suppliers or technologies.

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    Daniel is a Principal Consultant for Virtual Clarity leading the operating model practices incorporating DevOps, ITSM, Agile Ops and leanIT Leadership. Daniel is a frequent speaker for BrightTalk, the British Computer Society, SITS, HDI or other conferences. Daniel is also a contributor to the VeriSM and SIAM Body of Knowledge acts as a mentor or coach for leaders interested in getting the best from technology services.
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    How can I use a tool in my DevOps pipeline?
    Watch now
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