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Change Management: Key to IT and Customer

Join Erik van Eeden takes you away to the Change Manager position, finding out what the work is, how you do it, what the concepts are and how you can focus on the customer and on the IT.

Erik has been ITILing from 1992 as Change Manager, IT-manager and Service Desk Manager. Erik is a master in Information Management, MBA and is co-author of 3 books. He brings his experiences from The Netherlands and USA.
Recorded May 17 2010 43 mins
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Erik van Eeden, Service Manager, ISES
Presentation preview: Change Management: Key to IT and Customer

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IT Service Management

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