Leveraging Data from Disparate Silos for Config & Change Mgmt.

Presented by

Lyn Robison, Research Director at The Burton Group

About this talk

Successful Configuration and Change Management requires data from multiple sources. In addition to the configuration data that typically lives in the CMDB, to get a complete picture you must often pull together supplemental information about software applications. Information about software applications comes from diverse IT groups such as Operations, Security, Finance, Data Management, Help Desk, Project Management, and Enterprise Architecture. Each of these groups typically maintains a silo of their own information about software applications, which information could be quite valuable for Configuration and Change Management processes. You can’t force these groups to get rid of their own silos of information about software, so how can Configuration and Change Management processes use their data effectively? This presentation explains a case study in federating and harmonizing data about software applications from multiple silos.

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