How Business Analysis supports Application & Service Lifecycles

Presented by

Suzandeise Thome, CBAP and certified ISO 20000 consultant, Interdual

About this talk

Business Analysis is about understanding what the business needs. It’s been around for a long time, and we’ve all done Business Analysis in some way, shape or form in the execution of our IT related activities. It happens during Application Lifecycle, or else we would not know what to build. It also happens as part of Service Management, so we know what services to provide. It is also a lot easier SAID than DONE. Business Analysis has matured into a formal discipline, with a professional association (IIBA® – International Institute of Business Analysis) and a Body of Knowledge to support it (see But what exactly is Business Analysis anyway? And who should be doing it? Join this webinar and find out how you can use Business Analysis to improve Application and Service Management Lifecycles.

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