Preview of Next HPE Service Manager and ITSM Automation Suite Releases

Presented by

Michael Pott, Scott Knox, Greg W. Morrison, Sree Subramaniam, HPE

About this talk

Join us in this webinar to discuss latest HPE Service Manager and ITSM Automation Suite innovations and learn about what is coming with the next releases. Topics we will look at include: New service portal for HPE Service Manager based on HPE Propel technology for a superior user experience End user chat using virtual agent and Big Data technologies for improved customer satisfaction Native email integration leveraging Big Data analytics to decrease ticket handling times further New innovations to leverage Chat for IT Operations Management use cases such as the major incident process

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