Service Desk Virtualization: Shaping Service Management
Presented by
Nathan Allchin, Service Strategy Architect, O2 UK
About this talk
How Cloud Computing & SaaS will move from changing the way we perceive and manage technology assets, to changing the way organisations will provide and manage service desks and the impact this will have on Service Management.
Nathan Allchin is Lead Consultant for the City of London Consultancy, with 15 years experience in IT & telecoms.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…