Service Desk Virtualization: Shaping Service Management
How Cloud Computing & SaaS will move from changing the way we perceive and manage technology assets, to changing the way organisations will provide and manage service desks and the impact this will have on Service Management.
Nathan Allchin is Lead Consultant for the City of London Consultancy, with 15 years experience in IT & telecoms.
Nathan Allchin is Lead Consultant for the City of London Consultancy, with 15 years experience in IT & telecoms.
Recorded
Aug 11 2010
46 mins
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Presented by
Nathan Allchin, Service Strategy Architect, O2 UK
Nathan Allchin, Service Strategy Architect, O2 UK
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Mark Smalley, the IT ParadigmologistHow does ITIL 4 contribute to the digital enterprise?
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How is the role of management changing?
Which resources and practices do ITSM practitioners have at their disposal to co-create value from digital investments?
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You can find Roy on Twitter: @RoyAtkinson -
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Should we still be optimising ITIL for today’s digital services? Recorded: Apr 10 2019 34 mins
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About the Speaker:
Claudine is an IT management expert with experience in service management, security, risk, Lean, Agile and DevOps, in particular combining working methods that drives IT organisations to excel. She writes articles, develops trainings, gives lectures and realises projects on these topics. In addition, she is closely involved in the development of the new version of ITIL 4.
“Motivation and enthusiasm in employees encourages me to work every day on better cooperation mechanisms leading to even better organisational performance. Experience in DevOps and ITSM transformations with a healthy dose of curiosity, empathic capability makes it possible to make connections within the organisation to realise this"
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- Title: Service Desk Virtualization: Shaping Service Management
- Live at: Aug 11 2010 8:00 am
- Presented by: Nathan Allchin, Service Strategy Architect, O2 UK
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