Service Desk Virtualization: Shaping Service Management

Presented by

Nathan Allchin, Service Strategy Architect, O2 UK

About this talk

How Cloud Computing & SaaS will move from changing the way we perceive and manage technology assets, to changing the way organisations will provide and manage service desks and the impact this will have on Service Management. Nathan Allchin is Lead Consultant for the City of London Consultancy, with 15 years experience in IT & telecoms.

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