The Art of Service Desk Management

Presented by

Ian Aitchison, Technical Director, LANDesk

About this talk

What makes a good service desk leader? Is it successful business alignment; saving money; being green; being secure; or something else? In this session Ian Aitchison will share his experiences of service desk management and discuss measurements of success, tips for staff motivation, how to get the most from your software and much more. Ian Aitchison is Technology Director at LANDesk, a leader in IT operations management solutions. As technology director his role is to both define and communicate LANDesk’s solution strategy in line with organisation best practice. Ian regularly briefs industry analysts as well as guiding LANDesk’s own technical sales teams in how to communicate the value of their solutions. Always an enthusiastic presenter, Ian is passionate about the transformational abilities of LANDesk’s broad solution-technologies for IT Operations, whether ITIL-aligned Service Management or Desktop, System and Security Management across the Enterprise.

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