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From Helpless Desk to Service Desk: 10 Tips for Transformation

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Jill Knapp, Senior Consultant, ITIL Expert & Author, Knapp I.T., Inc.
Your Service Desk employees are stressed out, and your user satisfaction surveys are, shall we say, less than glowing. What's a Service Desk Manager to do to get some respect? Attend this BrightTalk presentation with Senior Consultant, ITIL Expert and Author Jill Knapp of Knapp I.T., Inc. to learn some tips and tricks for transforming your Service Desk into the champions of IT.
Aug 11 2010
47 mins
From Helpless Desk to Service Desk: 10 Tips for Transformation
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  • Title: From Helpless Desk to Service Desk: 10 Tips for Transformation
  • Live at: Aug 11 2010 7:00 pm
  • Presented by: Jill Knapp, Senior Consultant, ITIL Expert & Author, Knapp I.T., Inc.
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