Two Speed Transition: Tradition & Innovation – starring Release, Service Catalog

Presented by

Jon Morley, Vawns Murphy and Matt Hoey

About this talk

In this fast moving and interactive session - featured at the ITSMF UK 2015 and ICS/ITSMF Ireland 2016 conferences - the itSMF UK Service Transition Specialist Interest Group take on the concept of applying “bi-modal IT” or “two speed ITIL”. Agile, DevOps, the culture of ‘doing more with less and quicker’ are all common examples of expectations on IT service providers in a world where the framework are geared more towards traditional approaches to service management. By pitting traditional against ‘new thinking’ approaches across several Service Transition topics (Release Management, Service Catalogue and Early Life Support), the group share their experience on applying the different approaches. You’ll get the chance to put your view across through a series of votes and open discussion slots throughout the session…time boxed of course! Speakers: Jon Morley – Service Transition Manager at University of Nottingham & Vice-Chair of itSMF UK Transition SIG Vawns Murphy - Problem & Change Manager at Micro Focus Matt Hoey - IS Change and Service Quality Manager at Grant Thornton UK LLP & Chair of itSMF UK Transition SIG

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