Aligning IT with Business Using the Service Portfolio & Catalog
CIO surveys continually reveal that "aligning IT with the business" is a high priority. This presentation investigates how the Service Catalog and Service Portfolio help you achieve alignment. Topics covered include calculating and communicating the value of services and exploring different approaches for aligning services with the business.
Recorded
Sep 29 2010
37 mins
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Presented by
Joshua Barrow - President, Third Sky, Inc.
Joshua Barrow - President, Third Sky, Inc.
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Future of ITSM: without “IT”, “S” or “TS”? Nov 29 2018 4:00 pm UTC 45 mins
Mark Smalley, the IT Paradigmologist and DASA Global AmbassadorWith all this sexy Digital Transformation, Agile and DevOps stuff going on, good old IT Service Management is in a bit of a rut. Somewhere far from the business in the bureaucratic basement, still waging (un)civil IT wars with their archenemies, the evil developers. The IT Paradigmologist explores three escape routes: enterprise-oriented service management, broader but technology-centric IT management, and user-oriented information management. Or staying put and going digital? -
Three Movements in Service Management: ITSM in 2019 Nov 15 2018 1:00 pm UTC 45 mins
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[Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice Recorded: Aug 15 2018 61 mins
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The Chicken and the Robot or: Why AI is not going to take over the world Recorded: Aug 9 2018 39 mins
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This is a rescheduled webcast due to technical issues with the first attempt. -
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A new approach to IT Service Management: Selfless Service Recorded: Jul 18 2018 31 mins
Sanjeev NC, Solutions Architect, FreshworksService desks are closer to the customers than we can ever imagine. With self-service adoption on the rise and Service desks making it easy for their users to reach them, why do we still hear IT agents complaining users don’t raise tickets? Can we get the Service desk closer to the customers? What if the Service desk lives where the customers are already there?
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About Sanjeev NC;
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How Can ITSM Exist in the Cloud? Recorded: Jul 18 2018 41 mins
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How can static analysis help DevOps teams maintain velocity securely? Recorded: Jul 17 2018 46 mins
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But DevOps practitioners looking to integrate SAST tools into the DevOps pipeline often have questions:
How do I manage false positives?
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- Title: Aligning IT with Business Using the Service Portfolio & Catalog
- Live at: Sep 29 2010 5:00 pm
- Presented by: Joshua Barrow - President, Third Sky, Inc.
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