Organizations eager to help transform their Information Technology (IT) teams into integrated business partners are leveraging IT Service Management and Governance frameworks such as ITIL (Information Technology Infrastructure Library) and CoBIT (Control Objectives for Information Technology). This IT transformation to business integration is prevalent across the entire industry. It is more than just a maturing of the IT organization; it is a paradigm shift in strategy and thinking.
Unfortunately, too many organizations simply view IT as a necessary investment that has to be carefully managed rather than a strategic asset capable of delivering value in the form of business outcomes. This transformation typically occurs when there is clarity, cost transparency, governance and a paradigm shift in the way IT views and participates in the
business value chain. This session is designed to address some of the
critical success factors for achieving that paradigm shift.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…