Service Strategy: Shifting the IT Paradigm

Presented by

Greg Morrison, ITIL Expert, Progressive Insurance

About this talk

Organizations eager to help transform their Information Technology (IT) teams into integrated business partners are leveraging IT Service Management and Governance frameworks such as ITIL (Information Technology Infrastructure Library) and CoBIT (Control Objectives for Information Technology). This IT transformation to business integration is prevalent across the entire industry. It is more than just a maturing of the IT organization; it is a paradigm shift in strategy and thinking. Unfortunately, too many organizations simply view IT as a necessary investment that has to be carefully managed rather than a strategic asset capable of delivering value in the form of business outcomes. This transformation typically occurs when there is clarity, cost transparency, governance and a paradigm shift in the way IT views and participates in the business value chain. This session is designed to address some of the critical success factors for achieving that paradigm shift.

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