Service Strategy: Shifting the IT Paradigm
Organizations eager to help transform their Information Technology (IT) teams into integrated business partners are leveraging IT Service Management and Governance frameworks such as ITIL (Information Technology Infrastructure Library) and CoBIT (Control Objectives for Information Technology). This IT transformation to business integration is prevalent across the entire industry. It is more than just a maturing of the IT organization; it is a paradigm shift in strategy and thinking.
Unfortunately, too many organizations simply view IT as a necessary investment that has to be carefully managed rather than a strategic asset capable of delivering value in the form of business outcomes. This transformation typically occurs when there is clarity, cost transparency, governance and a paradigm shift in the way IT views and participates in the
business value chain. This session is designed to address some of the
critical success factors for achieving that paradigm shift.
Unfortunately, too many organizations simply view IT as a necessary investment that has to be carefully managed rather than a strategic asset capable of delivering value in the form of business outcomes. This transformation typically occurs when there is clarity, cost transparency, governance and a paradigm shift in the way IT views and participates in the
business value chain. This session is designed to address some of the
critical success factors for achieving that paradigm shift.
Recorded
Nov 17 2010
40 mins
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Presented by
Greg Morrison, ITIL Expert, Progressive Insurance
Greg Morrison, ITIL Expert, Progressive Insurance
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Future of ITSM: without “IT”, “S” or “TS”? Nov 29 2018 4:00 pm UTC 45 mins
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Three Movements in Service Management: ITSM in 2019 Nov 15 2018 1:00 pm UTC 45 mins
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Choose your practice, practice your choice! Nov 14 2018 11:00 am UTC 45 mins
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Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT Recorded: Sep 11 2018 62 mins
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Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago.
No sector or industry is immune or future proofed from what’s about to follow. Traditional big business and institutions are at risk of being displaced, becoming obsolete or made irrelevant.
The pace of change is accelerating exponentially; are you adapting fast enough?
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What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic?
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This session is about how to optimize and transform IT Service Management in the digital age.
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*How to learn more -
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About Doug Tedder:
Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and process improvement consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.
Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles.
Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change Management.
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A new approach to IT Service Management: Selfless Service Recorded: Jul 18 2018 31 mins
Sanjeev NC, Solutions Architect, FreshworksService desks are closer to the customers than we can ever imagine. With self-service adoption on the rise and Service desks making it easy for their users to reach them, why do we still hear IT agents complaining users don’t raise tickets? Can we get the Service desk closer to the customers? What if the Service desk lives where the customers are already there?
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Now years later – we have seen that what we do underpins what the organisations gets when they adopt and adapt to cloud based services. Let’s see why this happened and discuss how we can continue to be the innovation side of technology just like we have been all along.
Join me, Daniel Breston, to discuss how ITSM is relevant in the world of cloud or fast technology services delivered by multiple suppliers or technologies.
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- Title: Service Strategy: Shifting the IT Paradigm
- Live at: Nov 17 2010 9:00 pm
- Presented by: Greg Morrison, ITIL Expert, Progressive Insurance
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