Touching the Clouds Using Integrated Service Management

Presented by

Mark Ernest, IBM Distinguished Engineer & Ivor MacFarlane, IBM Tivoli

About this talk

Are you wondering how all that hard work you did to implement ITIL® applies to a new cloud computing environment? And the role service management plays in cloud computing? Although many traditional IT service management disciplines remain sound practices, a cloud-based service delivery model emphasizes essential competencies in new ways. Cloud services may originate from a variety of sources; therefore the CIO must transparently integrate and manage these services to continue to deliver value -- through robust integrated service management capabilities. This session defines key aspects of integrated service management and cloud computing and examines the symbiotic relationship and benefits of integrating them.

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