Touching the Clouds Using Integrated Service Management
Presented by
Mark Ernest, IBM Distinguished Engineer & Ivor MacFarlane, IBM Tivoli
About this talk
Are you wondering how all that hard work you did to implement ITIL® applies to a new cloud computing environment? And the role service management plays in cloud computing? Although many traditional IT service management disciplines remain sound practices, a cloud-based service delivery model emphasizes essential competencies in new ways. Cloud services may originate from a variety of sources; therefore the CIO must transparently integrate and manage these services to continue to deliver value -- through robust integrated service management capabilities. This session defines key aspects of integrated service management and cloud computing and examines the symbiotic relationship and benefits of integrating them.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…