Managing Organisational Transformation Whilst Improving ITSM

Presented by

Ken Turbitt, President and CEO, SMCG Ltd.

About this talk

When running a project to improve your ITSM implementation you need to keep a focus on the people element and the impact on the organisation. Too many projects fail because they focus on the technology, application and processes and forget about the people who make it all work, or not work. Attitude, behaviour and culture need to be considered for your staff, your customers and your suppliers. We’ll have a look on what’s key in this live presentation and share best practices to improve your ITSM implementation.

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