ITIL V3 – The Real Deal

Presented by

Ian Aitchison, Technical Director, LANDesk

About this talk

There is a world of discussion, hype and criticism about the current version of the ITIL best practice guidelines, however, it has been released and followed long enough now to be able to see the good bits and the ‘less-good’ bits. In this overview, Ian Aitchison, LANDesk’s Technical Director, talks about the areas of ITILv3 that have proven to be successful and are making a difference in real IT Service Management operations. Cynical, realistic and yet IT Service focussed? This session is for you.

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