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Configuration Management – It doesn’t need to be so difficult

Often described as the centre and foundation of many ITSM operations, the reality of Configuration Management is that it can be a tough hill to climb, and even tougher to stay on top of. Yet the benefits of an accurate CMS/CMDB are very clear. So why is it so hard?

Ian Aitchison, LANDesk’s Technical Director, talks about where organisations can trip over in building a CMDB, and describes why using the 4 essential pillars of configuration management can actually make it both possible and easy to succeed in configuration management.
Recorded Dec 8 2010 47 mins
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Ian Aitchison, Technical Director, LANDesk
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IT Service Management

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