Configuration Management – It doesn’t need to be so difficult
Often described as the centre and foundation of many ITSM operations, the reality of Configuration Management is that it can be a tough hill to climb, and even tougher to stay on top of. Yet the benefits of an accurate CMS/CMDB are very clear. So why is it so hard?
Ian Aitchison, LANDesk’s Technical Director, talks about where organisations can trip over in building a CMDB, and describes why using the 4 essential pillars of configuration management can actually make it both possible and easy to succeed in configuration management.
Ian Aitchison, LANDesk’s Technical Director, talks about where organisations can trip over in building a CMDB, and describes why using the 4 essential pillars of configuration management can actually make it both possible and easy to succeed in configuration management.
Recorded
Dec 8 2010
47 mins
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Presented by
Ian Aitchison, Technical Director, LANDesk
Ian Aitchison, Technical Director, LANDesk
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service desk.
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- Title: Configuration Management – It doesn’t need to be so difficult
- Live at: Dec 8 2010 10:00 am
- Presented by: Ian Aitchison, Technical Director, LANDesk
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