Configuration Management – It doesn’t need to be so difficult

Presented by

Ian Aitchison, Technical Director, LANDesk

About this talk

Often described as the centre and foundation of many ITSM operations, the reality of Configuration Management is that it can be a tough hill to climb, and even tougher to stay on top of. Yet the benefits of an accurate CMS/CMDB are very clear. So why is it so hard? Ian Aitchison, LANDesk’s Technical Director, talks about where organisations can trip over in building a CMDB, and describes why using the 4 essential pillars of configuration management can actually make it both possible and easy to succeed in configuration management.

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