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Implementing ITIL Using Agile Methods

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Alim Ozcan, Best Practice Consulting; Linh Ho, OpTier & Sheri Cassidy, Progress Energy
Join an expert panel session with moderator Alim Ozcan, Transformation Consultant at Best Practice Consulting, Sheri Cassidy of Progress Energy, & Linh Ho of OpTier. This presentation will provide an in-depth look at the business value of ITIL frameworks, and the added value of agile methods for enterprise IT service management.
Nov 17 2010
58 mins
Implementing ITIL Using Agile Methods
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  • Title: Implementing ITIL Using Agile Methods
  • Live at: Nov 17 2010 3:00 pm
  • Presented by: Alim Ozcan, Best Practice Consulting; Linh Ho, OpTier & Sheri Cassidy, Progress Energy
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