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Minimizing Corrective Action with the CMII Standard

Most organizations spend more than 40% of its resources on intervention. They operate in the corrective action mode. The amount of corrective action is dependent on the quality of requirements. With clear, concise and valid requirements the amount of rework goes down close to zero.

Configuration Management based on the CMII standard
provides the right business process infrastructure for improving
the quality of requirements and for speeding up the change process
Recorded Dec 14 2010 35 mins
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Presented by
Guido Weischedel, Instructor Configuration Management & Co-Owner, GfKM GmbH - CMII Europe
Presentation preview: Minimizing Corrective Action with the CMII Standard
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IT Service Management

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  • Title: Minimizing Corrective Action with the CMII Standard
  • Live at: Dec 14 2010 1:00 pm
  • Presented by: Guido Weischedel, Instructor Configuration Management & Co-Owner, GfKM GmbH - CMII Europe
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