Most organizations spend more than 40% of its resources on intervention. They operate in the corrective action mode. The amount of corrective action is dependent on the quality of requirements. With clear, concise and valid requirements the amount of rework goes down close to zero.
Configuration Management based on the CMII standard
provides the right business process infrastructure for improving
the quality of requirements and for speeding up the change process
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…