Creating a Change Advisory Board & Measuring its Impact

Presented by

John Borwick, Associate Director, Continual Service Improvement, Wake Forest University

About this talk

Don’t make the mistakes we made! In 2008, Wake Forest University’s Information Systems department implemented a change management process centered around a Change Advisory Board that met daily to review all changes. The CAB was created to meet the interim CIO’s requirement for a formal change management process. In the subsequent months a department-wide change management process improvement identified many weaknesses in the original model and designed a more efficient, risk-based approach to change review and approval. This presentation will underscore the value of planning and review common pitfalls in change management implementation.

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