Panel: 5 Steps to Building a Killer Service Catalog

Presented by

Erika Flora, ITIL Expert, Principal, Amanda Fairbrother, ITIL Expert, Senior ITSM Advisor, Lindsey Semon, Comm Lead, BEYOND20

About this talk

Ah, the Service Catalog. Every organization needs one, but few have one they truly love. It sounds so easy, doesn’t it? Create a menu of IT services, then communicate said menu to your customers. Done! Sadly, the above scenario is a rare one. While most of our organizations have some semblance of a Service Catalog, it’s often a bit of mess, hasn’t been updated in a while, or lives in a perpetual state of almost done. If any of this sounds painfully familiar to you – or if you fall into the camp of not having a Service Catalog at all – be not afraid! Why not? Because the BEYOND20 Catalog Doctors are here to help (trust us, *we’re doctors)! We’ve seen it all, and have helped strategize, design, and build countless Service Catalogs over the years. Our panel of catalog experts (or **doctors) will be sharing their knowledge, recommendations, and practical advice on how to quickly build a Service Catalog both you and your customers will love - with as little pain as is humanly possible. *This is patently false. It couldn’t possibly be less true. **Not doctors. Can’t stress it enough.

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