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Cloud and ITSM: What's the Hype?

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Sean Harley, Director of Technology Operations, Sky IQ & Kevin Kimber, Manager, Service-now.com
Hear Service-now.com customer Sky IQ share how they provide better services using ITIL and software as a service. Sky IQ will describe their quest to gain executive approval of software as a service (addressing security and integration concerns, as well as budgetary restrictions), describe the necessary shift in personnel and cultural dynamics, and provide insight into lessons learned. Sky IQ will also discuss the impact of SaaS on their ITIL process maturity.
Feb 16 2011
42 mins
Cloud and ITSM: What's the Hype?
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  • Title: Cloud and ITSM: What's the Hype?
  • Live at: Feb 16 2011 12:00 pm
  • Presented by: Sean Harley, Director of Technology Operations, Sky IQ & Kevin Kimber, Manager, Service-now.com
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