Cloud and ITSM: What's the Hype?

Presented by

Sean Harley, Director of Technology Operations, Sky IQ & Kevin Kimber, Manager, Service-now.com

About this talk

Hear Service-now.com customer Sky IQ share how they provide better services using ITIL and software as a service. Sky IQ will describe their quest to gain executive approval of software as a service (addressing security and integration concerns, as well as budgetary restrictions), describe the necessary shift in personnel and cultural dynamics, and provide insight into lessons learned. Sky IQ will also discuss the impact of SaaS on their ITIL process maturity.

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