Top Tips - Invest Wisely to Reap Measurable ITSM Rewards
Too much hype? Too many choices? Not enough Resources?
There are many trends and fashions around ‘improving IT Service Management’ : Service Catalog? Automation? Cloud? Social ITSM? SelfService? Problem Management? Configuration Management? The list goes on and on. Ideally we’d do all everything, but in reality we are all very limited in the most basic resources – the people, the time and the money. So where should you invest your limited resources to get a real benefit?
In this session Ian Aitchison (LANDesk ITSM Director) discusses current ITSM trends, and identifies those ITSM improvements that have a real benefit which can be seen, felt and – most importantly – measured.
There are many trends and fashions around ‘improving IT Service Management’ : Service Catalog? Automation? Cloud? Social ITSM? SelfService? Problem Management? Configuration Management? The list goes on and on. Ideally we’d do all everything, but in reality we are all very limited in the most basic resources – the people, the time and the money. So where should you invest your limited resources to get a real benefit?
In this session Ian Aitchison (LANDesk ITSM Director) discusses current ITSM trends, and identifies those ITSM improvements that have a real benefit which can be seen, felt and – most importantly – measured.
Recorded
Mar 16 2011
44 mins
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Presented by
Ian Aitchison, Technical Director, LANDesk
Ian Aitchison, Technical Director, LANDesk
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Future of ITSM: without “IT”, “S” or “TS”? Nov 29 2018 4:00 pm UTC 45 mins
Mark Smalley, the IT Paradigmologist and DASA Global AmbassadorWith all this sexy Digital Transformation, Agile and DevOps stuff going on, good old IT Service Management is in a bit of a rut. Somewhere far from the business in the bureaucratic basement, still waging (un)civil IT wars with their archenemies, the evil developers. The IT Paradigmologist explores three escape routes: enterprise-oriented service management, broader but technology-centric IT management, and user-oriented information management. Or staying put and going digital? -
Three Movements in Service Management: ITSM in 2019 Nov 15 2018 1:00 pm UTC 45 mins
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Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT Recorded: Sep 11 2018 62 mins
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Q&T SIG Talk Series Ep. 19: Telemetry: Success for Agile, DevOps and SRE Recorded: Aug 14 2018 74 mins
Todd DeCapuaTelemetry: The essential ingredient to success with Agile, DevOps and SRE:
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The Chicken and the Robot or: Why AI is not going to take over the world Recorded: Aug 9 2018 39 mins
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Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago.
No sector or industry is immune or future proofed from what’s about to follow. Traditional big business and institutions are at risk of being displaced, becoming obsolete or made irrelevant.
The pace of change is accelerating exponentially; are you adapting fast enough?
What if - there was a new service management model that could help you tap into and leverage your current investments, methods and human capital to adapt more quickly.
What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic?
What if - this new service management model inspired innovation, creativity and outside the box thinking?
Would it be worth the hearing about it?
This session is about how to optimize and transform IT Service Management in the digital age.
In 45 minutes we’ll cover:
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*What’s the new management mesh
*How does governance enable innovation
*How to pick up the pace
*How to learn more -
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VeriSM™ - Exploring the New (Service Management) Kid in Town Recorded: Jul 19 2018 45 mins
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The Digital Transformation of ITSM - AI, Automation and NLP Recorded: Jul 18 2018 49 mins
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About Doug Tedder:
Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and process improvement consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.
Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles.
Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change Management.
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A new approach to IT Service Management: Selfless Service Recorded: Jul 18 2018 31 mins
Sanjeev NC, Solutions Architect, FreshworksService desks are closer to the customers than we can ever imagine. With self-service adoption on the rise and Service desks making it easy for their users to reach them, why do we still hear IT agents complaining users don’t raise tickets? Can we get the Service desk closer to the customers? What if the Service desk lives where the customers are already there?
This talk explores the possibility of approaching Service management with a selfless mindset focusing primarily on self-service and customers logging tickets with the service desk. A selfless approach takes a lot of effort but not without its benefits.
About Sanjeev NC;
Sanjeev is a Solution Architect helping Enterprise customers with their ITSM tool implementation. He’s an ITSM enthusiast with consulting, blogging & speaking experience and enjoys delivering content creatively through memes, comics and puns. He is currently on a mission to ensure every customer support interaction yields the best possible experience. -
How Can ITSM Exist in the Cloud? Recorded: Jul 18 2018 41 mins
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About Daniel Breston;
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But DevOps practitioners looking to integrate SAST tools into the DevOps pipeline often have questions:
How do I manage false positives?
How do I triage the results?
What happens to new issues identified?
How can I use a tool in my DevOps pipeline?
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- Title: Top Tips - Invest Wisely to Reap Measurable ITSM Rewards
- Live at: Mar 16 2011 3:00 pm
- Presented by: Ian Aitchison, Technical Director, LANDesk
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