How to Make CSI the Practical Reality

Presented by

Geoff Southam, Atlas: Peter Karran, Atlas; Dave Powell, Atlas

About this talk

We will talk about how to embed a culture of continual service improvement across the service lifecycle in a very large and complex IT service provider, in a way that: •Aligns CSI with overall business strategy according to ITIL •Benchmarks and measures for CSI maturity •Puts the CSI 7-step process at the heart of everything we do •Combines the partners quality management know how: e.g. LEAN and 6-sigma •Breaks new ground without being “bleeding edge” So that the organisation is continually becoming ever more efficient and effective.

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