Social Media and the Service Desk

Presented by

Neil Thomas, SDI

About this talk

Social Media is on everybody's lips at the moment and Facebook has a population larger than most countries, but what is the impact on the service desk? Should they be banned as part of the HR policy? Can they be made to work for a service desk? what should the response from IT be? The challenges and potential are discussed in this webcast.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1565)
Subscribers (96819)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.