How Planning Contributes to a Solid ITIL Implementation

Presented by

Kirsten Lora, Worldwide Product Director Business Training, Global Knowledge

About this talk

Setting up for Success -- How Planning Contributes to a Solid ITIL Implementation If you understand ITIL, you know the concepts make sense. Of course you want to do a better job servicing the business as an IT organization – reduce redundancy, eliminate waste, and help corporate goals. Now, how do you start an ITIL implementation? Successful implementations are programs that take 1-3 years to complete. In this session learn project planning techniques to master your ITIL implementation.

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