How Planning Contributes to a Solid ITIL Implementation
Kirsten Lora, Worldwide Product Director Business Training, Global Knowledge
About this talk
Setting up for Success -- How Planning Contributes to a Solid ITIL Implementation
If you understand ITIL, you know the concepts make sense. Of course you want to do a better job servicing the business as an IT organization – reduce redundancy, eliminate waste, and help corporate goals. Now, how do you start an ITIL implementation? Successful implementations are programs that take 1-3 years to complete. In this session learn project planning techniques to master your ITIL implementation.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…