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CSI Bucket List: Key Ingredients of a Successful Cont Imprv Prg

Title: The CSI Bucket List: Key Ingredients of a Successful Continuous Improvement Program

Abstract: Six Sigma, Lean, Plan-Do-Check-Act, CMMI, TQM, and now CSI there is no shortage of methods when it comes to improvement. In this session, join Ian Clayton, author of the Universal Service Management Body of Knowledge (USMBOK), and co-author of the Service Management Manifesto(tm), on an exploration of the common 'must-do', 'how-to' the 'when-to' and 'not to' of continuous improvement, and how they can help form a 'bucket list' for service improvement.
Recorded Apr 27 2011 49 mins
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Ian Clayton, Founder, Service Management 101
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  • Presented by: Ian Clayton, Founder, Service Management 101
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