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Casey Plunkett, Dir. of WW Sales, Tivoli Automation & zTivoli; CJ Paul, STSM & Lead Architect, IBM SM Products
IT operations can no longer afford a siloed approach to managing business services, but must evolve to an integrated approach that bridges management silos and enables automation to meet demanding service levels. An integrated service management approach provides a rich set of management information, shared across teams and linked to policy based automation that can greatly improve the availability of your business services and help shift the focus to meeting new business needs. This session will describe how to analyze performance trends using predictive analytics to avoid problems, pinpoint business service problems when they do occur, dynamically adjust system resources, bridge the gap between IT and development and deliver application changes quickly. These capabilities will take your service management to the next level of effectiveness and drive alignment with business objectives.
May 25 2011
49 mins
Managing What Matters Most
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IT Service Management

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  • Title: Managing What Matters Most
  • Live at: May 25 2011 4:00 pm
  • Presented by: Casey Plunkett, Dir. of WW Sales, Tivoli Automation & zTivoli; CJ Paul, STSM & Lead Architect, IBM SM Products
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