Service Strategy: Technology or Business Outcomes?
Presented by
Bill Powell, Zenetex
About this talk
This session will cover the core principles of service strategy from ITIL V3, ISO IEC 38500, COBIT and VAL-IT. Bill will also share best practice and key considerations for achieving business outcomes through improved IT Service Strategy.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…