Fast ITSM – Practical, Proven, Tangible Success – Quickly!

Presented by

Barclay Rae, Independent Management Consultant

About this talk

IT and IT Service Management is at a crossroads, facing a number of challenges from new technology, new commercial models, new communications methods and new people involved in buying and delivering IT. Successful service management requires a new and streamlined approach to meet these challenges and keep up with the pace of change. This presentation lays out how to implement ‘fast ITSM’, by using key principles, methods and relevant knowledge to ‘cut through’ the maze of ITIL and ITSM output, focussing on business value and service ethos. The session includes: • Why do we need to change? • CIO and results focus • Fast ITSM principles • Implementation • Value demonstration

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