Service Management: Is IT in Trouble? Developing Professionalism

Presented by

Dr. Suzanne D. Van Hove, Program Manager, priSM

About this talk

Where is IT headed? How have recent events impacted the IT Service Manager? Has service management moved beyond the ‘start-up’ phase and into a quantifiable profession? This interactive presentation guides the participant through several key events to discover professionalism IT and what can be done in strengthening the industry. Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for IT service management. She understands the dynamics of how people learn and the best vehicles for content retention. Dr. Van Hove is an accredited v2/v3 IT service management tutor and has provided standard and customer-specific education, process maturity assessments (based on v2/v3 ITIL®, ISO/IEC 20000, CobiT), and process design and implementation workshops. Currently, Dr. Van Hove is a member of itSMF-USA Board of Directors (Knowledge Management portfolio) and is a co-author and the global Program Manager for the international rollout of priSM®, the credentialing scheme for service management professionals.

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