How to Take the BS Out of BSM

Presented by

Mark Smalley, Director, ASL BiSL Foundation

About this talk

In this engaging and interactive webcast, in which you’ll also learn what the other participants think about business service management, the IT paradigmologist points out and clarifies some downright confusing terminology in the BSM domain. After dehyping BSM, he’ll present a powerful paradigm that’ll enable you to get a better grasp of the topic. You’ll be able to use this perspective to pinpoint the essential elements of providing IT services with potential value to the business while ensuring that the value actually gets realized. Mark will also summarize a recent white paper comparing ITIL V3 and BiSL, co-authored with Sharon Taylor, Candace Dunwoodie and Machteld Meijer.

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