Solve Real Problems with Process Improvement & the ITIL Framework
Elaine Lauritzen, Managing Director, Production Services, Brigham Young University
About this talk
Why do you want to ‘do’ ITIL? What problems are you trying to solve?
Too often IT groups don’t think through these questions before jumping into an ITIL effort. This session will show how spending just a little bit of time to address those questions at the beginning of a process improvement effort will make all the difference between success and futility.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…